Every order is confirmed once payment is successfully processed. Until then, nothing is reserved.
Dreamspan operates in two phases — Pre-Orders and Reservations. Here's how each works.
Pre-orders are final. Given the nature of early production batches, we're unable to accommodate cancellations, modifications, or refunds once an order is placed. We appreciate your trust in being an early supporter.
Reservations work differently. You secure your unit with a booking amount of ₹4,999, and the remaining balance is collected before your order ships.
Cancellations during the reservation phase are straightforward — your booking amount is fully refundable, and you can cancel anytime before completing full payment.
Once full payment is made and your order is dispatched, it becomes final. At that point, we're unable to process cancellations, returns, or refunds. If something isn’t right with your product on arrival, it will be covered under our Exchange Policy below.
If you need to cancel, reach out before your order is dispatched and we'll take care of it. Once an order has shipped, we're unable to make changes.
All purchases are final once shipped. We don't offer returns or refunds after dispatch, which is why we encourage you to reach out to us with any questions before completing your order. However, if your product arrives damaged or has a manufacturing defect, it will be eligible for replacement under our Exchange Policy outlined below.